Returns and Exchanges
At Innovara Mugs , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and exchange policy below.
Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Damaged items
- Incorrect orders
- Unsatisfied customers
Time Frame
Customers have 14 days from the date of delivery to request a return or exchange.
Return and Exchange Process
To initiate a return or exchange, please contact us at info@mugs.se with your order number and details of the issue. We will provide further instructions on how to proceed.
Condition of Items
Items must be returned in their original condition and packaging. Please ensure that the item is securely packaged to avoid damage during transit.
Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
Refund Method
Refunds will be processed to the original payment method used at the time of purchase.
Exceptions
Personalized and customized items cannot be returned or exchanged, as these are made to order and tailored to your specifications.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed within 3-10 business days.
Contact Information
If you have any questions or need to initiate a return or exchange, please contact us at info@mugs.se.
Thank you for shopping with Innovara Mugs. We appreciate your business and are committed to providing you with the best possible service.